Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

ORLAND PARK, Ill. – The 911 call center in Orland Park now accepts text messages via Text-to-911 service.

Freeport, Maine-based L.L. Bean has announced a new round of layoffs this year. A company spokesman said in a statement to ...

The Philippines is the world’s call center capital Job loss feared due to AI, but labor issues persist BPO sector proposes ...

By 2028, half of new contact center platforms will be based on data and insights rather than voice routing, ISG predicts.

A trend eroding the U.S. healthcare quality: centralizing administration functions away from the doctors offices where ...

According to the agency, the call centers were part of an international organized criminal network that carried out mass fraud against citizens of the EU, the UK, Canada, Brazil, India, Japan and othe ...

One year after the Bernalillo County Youth Services Center riot, the county has spent over a million dollars and hired a new director.

Customer service representatives often travel from the team’s offices to its arena on game days to meet with season ticket ...

Accenture has made a strategic investment in Cresta, an AI-driven platform specializing in enhancing contact center operations.

Trump announced that he would nominate Dr. Mehmet Oz, a longtime TV personality, to run the Centers for Medicare and Medicaid Services, a powerful role that would give him control over a more than ...