How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...
Monarch butterflies to be listed as a threatened species in US
The U.S. Fish and Wildlife Service plans to add the butterfly to the threatened species list by the end of next year ...
Hosted on MSN8h
How AI is Transforming Call Centers and Customer Service in Unexpected Ways — And Why Operative Intelligence is Leading the Charge
Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...
Orland Park’s 911 center now accepts text messages for emergencies
ORLAND PARK, Ill. – The 911 call center in Orland Park now accepts text messages via Text-to-911 service.
Becker's Hospital Review17h
Modernizing patient interactions: The impact of conversational AI on call center efficiency
At Becker's 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.
LL Bean announces new round of layoffs, 50-75 jobs to be cut
Freeport, Maine-based L.L. Bean has announced a new round of layoffs this year. A company spokesman said in a statement to ...