Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...

A market research call center is one where agents reach out to ask for peoples’ opinions or feedback—often via surveys. You don’t always have to wait for customers to contact you with issues. A ...

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

SINGAPORE – Telco M1’s phone and messaging services were disrupted in the afternoon on Nov 11, with affected users complaining online. The telecoms company acknowledged in a Facebook post at 3 ...

Opposition PCs are calling on the province to find ways to improve cell service. Loyola O’Driscoll says residents are frustrated with poor service in his Ferryland district and even in the capital ...

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