Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

A trend eroding the U.S. healthcare quality: centralizing administration functions away from the doctors offices where ...

ORCL earnings call for the period ending September 30, 2024. Oracle ( ORCL -0.65%) Q2 2025 Earnings Call Dec 09, 2024, 5:00 p ...

ORLAND PARK, Ill. – The 911 call center in Orland Park now accepts text messages via Text-to-911 service.

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

The agency shifted its original deadline for U.S. Postal Service employees and beneficiaries to enroll in the new health ...

The closure of the Salem call center is part of the hundreds of layoffs announced across Oregon by Wells Fargo.

By 2028, half of new contact center platforms will be based on data and insights rather than voice routing, ISG predicts.

Freeport, Maine-based L.L. Bean has announced a new round of layoffs this year. A company spokesman said in a statement to ...

Honoring Service, Empowering Veterans: ACT Recognized by Forbes as a Top Employer for Veteran Talent in 2024 ...