Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

ORLAND PARK, Ill. – The 911 call center in Orland Park now accepts text messages via Text-to-911 service.

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

Freeport, Maine-based L.L. Bean has announced a new round of layoffs this year. A company spokesman said in a statement to ...

“The online transfer-of-service process is streamlined and automated,” said Christine Alexander, vice president of Customer ...

Leaders from Nuuly, Aviator Nation, and Parachute share how their fast-growing businesses manage customer service to drive ...

MOSCOW, December 11. /TASS/. Russia’s Federal Security Service (FSB), in collaboration with the Russian Interior Ministry, has exposed three Moscow-based illegal call centers that affected hundreds of ...

Democratic senators pressed Dr. Mehmet Oz on his past "advocacy for Medicare privatization" after Donald Trump picked him to ...

DigitalBridge Group is an asset management firm focused on digital infrastructure, transitioning from a REIT in 2021 to ...

Becoming a cardinal is an insistent call to put Jesus at the center of one's life, to love the poor as he did and to ...

The head of Indiana’s largest public college system reflected on her career and time in public service in a visit with ...

The Aiken Newcomers' Club will meet Tuesday, Dec. 10, at Newberry Hall, 117 Newberry St. Doors open at 9:30 a.m. followed by ...