HHS had moved to rebid the pricey 1-800-MEDICARE call center contract but attached new labor-friendly provisions. GOP leaders ...

For many businesses, call or contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer ...

PlayStation's Pulse Elite Wireless Headset for PS5, PC, and PlayStation Portal has received its first substantial discount since its launch earlier this year. As part of Walmart's early Black ...

Cities are spending more than ever to land the biggest events, but companies have long pulled back on spending for annual conferences and attendance has dwindled. Companies have pulled back on ...

The newest headset from Turtle Beach, the third-generation Stealth 700, really took me by surprise. With a name reminiscent of a fighter jet, the new model of the Stealth 700 series delivers ...

With a 54 degree field of view, the DJI Goggles N3 provide a significant boost compared to previous DJI headsets in this regard, as others such as the DJI Goggles 3 only provide a 44 degree FOV.

If you plan on trying to secure a remote call center agent gig (and there are hundreds of open roles right now), you only need a few things: In other words, a basic dedicated desk in a quiet place, a ...

We’re thrilled to share the news that System Center 2025 is now generally available! The release of the latest version of System Center represents a significant milestone in our ongoing commitment to ...

If there were only Wi-Fi headsets in a call center, there would be a lot of interference from the headsets themselves, as well as other devices sharing the same frequency like Bluetooth ...