With new technology, call centers can become much more efficient, which can ultimately make every part of the business more productive.

Preparing your call center for the busy season isn’t just about managing an influx of calls—it’s about building a resilient, well-equipped operation that thrives under pressure. Investing in training, ...

Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Explore various types of dialers for call centers. Discover the ideal dialing solutions to ...

GLOVERSVILLE — A call center company that set up business in the city less then two months ago will close Friday. King TeleServices LLC, a New York city company, said in August it planned to ...

How do callbacks work? Let’s say a customer calls a busy call center during peak hours and is greeted with an automated message offering a hold time of 10 minutes.

The Colorado Department of Labor and Employment’s unemployment call center was overwhelmed Monday when 230,000 people became eligible to reopen federal extended benefits claims.

"It’s busy, hectic, demanding work at times.” Zimmermann said the crisis center opened more phone lines, especially overnight when calls to suicide hotlines tend to increase.

Montgomery call centers are busy, and hiring This March 31, 2020 photo shows the Ask call center in Montgomery, Ala.

As of 4:30 p.m. Monday, the 311 Call Center has processed 142 requests related to storm damage.

MADISON - Fewer than 1% of calls from Wisconsin residents who lost their jobs during the pandemic were answered by state officials overseeing unemployment benefits, and the Evers administration ...

Hundreds of cubicles stretch across the converted bowling alley, a cavernous space that was set up to hold more workers when a Montgomery call center outgrew its old building. Those cubicles now ...