The number of mental health calls that the Oklahoma City Police Department responded to was cut in half last year, with many ...

How ESPN's Katie George went from Assumption High School to Louisville volleyball to calling NCAA volleyball tournament Final ...

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

Some say the holidays are the most wonderful time of the year. But for others, the hectic holiday season may be the most stressful.A ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

HHS had moved to rebid the pricey 1-800-MEDICARE call center contract but attached new labor-friendly provisions. GOP leaders ...

This story has been updated to correct an error in the original version, which incorrectly stated that the contract, not the rebidding process, had been canceled. Tysons-based Maximus, a government ...

Deer season is underway, and game wardens in Oklahoma have more work cut out for them this year as the state looks to fill a ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

WASHINGTON (AP) — President Joe Biden kicked off his final holiday season at the White House on Monday by issuing the ...

Kurt “CyberGuy" Knutsson reveals how iPhone’s new Automatic Mic Mode adjusts settings for optimal call quality automatically.

Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...