The Philippines, hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry ...

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at ...

CRM platforms and VoIP systems go hand-in-hand. Find out more about this integration and what it can do for your business.

Mylene Cabalona has been taking calls for foreign companies from the Philippines since 2010, the same year when the country ...

The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...

Surely, as most techies maybe aware of, robotic process automation (RPA) or, simply, robotics, is so prevalent nowadays in all sectors of the economy of the developed countries in the world.

At his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through that many before lunchtime. He gets help from an AI “co-pilot,” an ...

India's BPO firms are currently riding the AI wave and they are turning potential disruption from the technology into ...