How a call answering service enhances customer satisfaction
Discover how call answering services enhance customer satisfaction, improve response time, and foster personalized ...
The Manila Times on MSN3h
Experts tackle tech trends at TMT forum
TECH experts gathered to discuss the trends of business process outsourcing (BPO) in the Philippines, the challenges the ...
CRM and VoIP: What You Need to Know
CRM platforms and VoIP systems go hand-in-hand. Find out more about this integration and what it can do for your business.
Lacking job security, Filipino call centre workers face AI threat
Mylene Cabalona has been taking calls for foreign companies from the Philippines since 2010, the same year when the country ...
devdiscourse7h
AI Evolution in the Philippines Call Center Industry: Balancing Progress and Job Security
The Philippines, hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry ...
How to Write a Call Center Business Plan in 7 Steps
Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...
Philippine Daily Inquirer1d
How AI is changing call centers in the Philippines
The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...
fbcnews2d
Economic diversification key to Fiji’s growth: PM
Rabuka says the ICT sector, is poised for remarkable growth with investments such as the Google Data Center and the expansion ...
philstar.com4d
Are human’s jobs still secure?
Surely, as most techies maybe aware of, robotic process automation (RPA) or, simply, robotics, is so prevalent nowadays in all sectors of the economy of the developed countries in the world.