After seven separate tech events, seven clear trends emerge in AI and communications technology, from CX to copilots to the challenge of differentiation.

The new feature uses AI to process tasks, provides insights, and makes changes using natural language interactions.

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Amazon Connect announces several new capabilities including Gen AI prompting to automatically create outbound campaign, ...