Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

But recent Ramsey’s pitches for financial education – sent via text messages – to at least one prospect were excessive, ...

As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides.

Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

AI voice agents are an integral part of today's automated phone communication, enabling businesses to process thousands of ...

Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...

The city of Tallahassee will close administrative offices in observance of the Thanksgiving holiday on Thursday and Friday, ...

Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...