Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

The incumbent Maximus filed a lawsuit after the Centers for Medicare and Medicaid Services put a labor harmony agreement into ...

AI voice agents are an integral part of today's automated phone communication, enabling businesses to process thousands of ...

A Spotswood woman has created a unique phone call vetting system to protect seniors and the vulnerable from phone scammers.

Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...

The AI King, led by Russ Ward, has created over 1,000 AI bots and established numerous AI call centers since 2023. The company was featured at the AI Bot Summit in Las Vegas, where Ward and his ...

The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...

The city offers extra homeless services during frigid temperatures, including a hotline to locate and transport individuals ...

The Center City District is looking ahead, with 32 new restaurants, 6 new retailers and 4 new services providers coming soon!