Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

The U.S. Fish and Wildlife Service plans to add the butterfly to the threatened species list by the end of next year ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

ORLAND PARK, Ill. – The 911 call center in Orland Park now accepts text messages via Text-to-911 service.

Freeport, Maine-based L.L. Bean has announced a new round of layoffs this year. A company spokesman said in a statement to ...