Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...