Alliant Energy on Wednesday announced a new partnership that will see 140 of its call center employees in Iowa transition to ...

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils "The State of the Contact Center in ...

Officials say the Clermont County Communications Center received a call at 9:07 a.m. Wednesday from an employee at the Purina Plant, located in the 3000 block of Afton Drive in Williamsburg Township, ...

U.K. longevity vendor Healthspan is leveraging Mitel's AI virtual agent to resolve 90% of product queries. The post Mitel ...

After Luigi Mangione, a suspect in the killing of United Healthcare CEO Brian Thompson, was reported by a McDonald’s employee ...

CuraLinc Healthcare’s seamless blend of digital and human-based mental health has led to the company’s third Inc. 5000 list ...

Macy’s is tightening financial accounting measures after completing a probe of a rogue employee who hid $151 million in ...

It’s one of those wild twists at a time when many layoffs are buried in a big number. The TikTok, by the way, got 1.6M views.

MOSCOW, December 11. /TASS/. Russia’s Federal Security Service (FSB), in collaboration with the Russian Interior Ministry, has exposed three Moscow-based illegal call centers that affected hundreds of ...

Mount Carmel Care Center has been hit with a class action lawsuit over a data breach that compromised the banking and health ...

Employees of the call center Pearl Interactive Network in Winchester are frustrated over concerns about payroll.