ACD vs IVR: Which One Will Save You More Customers?
Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.
devdiscourse9h
AI Evolution in the Philippines Call Center Industry: Balancing Progress and Job Security
hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry voices, like ...
Disney’s $43M gender pay settlement is a wake-up call — pay gaps can cost you big over time. Here's what you can do
The Walt Disney Company has agreed to pay $43 million to settle a gender pay discrimination lawsuit, highlighting the ongoing ...
How to Write a Call Center Business Plan in 7 Steps
Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...
ketk1d
JOB ALERT: Lakeview Rehabilitation & Healthcare Center needs a CNA in Winnsboro
Lakeview Rehabilitation & Healthcare CenterWinnsboroCertified Nursing Assistant (CNA) Responsibilities:Answering call lights ...
Inquirer on MSN2d
How AI is changing call centers in the Philippines
The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...
Access WDUN2d
Sawnee EMC honors three local employees for 20 years of service
Sawnee EMC recognized three employees for achieving 20 years of service to the cooperative. A press release from Sawnee EMC ...
The tech support desk at work is one of the first jobs on AI's replacement ticket
The technical support desk at work is rapidly being replaced by AI at some companies, but tech career experts say human IT is ...
Stars and Stripes6d
Biden officials end fight over $6.6B contract that became election-year battle
The Biden administration has dropped efforts to rebid a pricey contract to run the 1-800-MEDICARE call center and other ...
WHAS11 News20d
Republican General Assembly members call for JCPS equity officer resignation after 'inflammatory' social media post
LOUISVILLE, Ky. — Members of the Kentucky General Assembly are calling for the resignation of the Jefferson County Public Schools chief equity officer after his remarks on social media. John ...
Associated Press21d
Klay Thompson returns to cheers from some 400 Warriors employees
(AP Photo/Jeff Chiu) Dallas Mavericks guard Klay Thompson is greeted by Golden State Warriors employees and media as he arrives before an Emirates NBA Cup basketball game between the Warriors and the ...