Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry voices, like ...

House Republicans are calling for an investigation into Federal Emergency Management Agency (FEMA) employees, alleging they avoided homes with President-elect Trump’s yard signs in multiple states ...

The Walt Disney Company has agreed to pay $43 million to settle a gender pay discrimination lawsuit, highlighting the ongoing ...

"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

Workers pushing for an end to smoking in Atlantic City casinos say the main employee union has been won over by tobacco ...

Lakeview Rehabilitation & Healthcare CenterWinnsboroCertified Nursing Assistant (CNA) Responsibilities:Answering call lights ...

The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...

Sawnee EMC recognized three employees for achieving 20 years of service to the cooperative. A press release from Sawnee EMC ...

The technical support desk at work is rapidly being replaced by AI at some companies, but tech career experts say human IT is ...

HHS had moved to rebid the pricey 1-800-MEDICARE call center contract but attached new labor-friendly provisions. GOP leaders ...