ACD vs IVR: Which One Will Save You More Customers?
Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.
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AI Evolution in the Philippines Call Center Industry: Balancing Progress and Job Security
hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry voices, like ...
Republicans call for investigation into FEMA employees avoiding homes with Trump signs
House Republicans are calling for an investigation into Federal Emergency Management Agency (FEMA) employees, alleging they avoided homes with President-elect Trump’s yard signs in multiple states ...
Disney’s $43M gender pay settlement is a wake-up call — pay gaps can cost you big over time. Here's what you can do
The Walt Disney Company has agreed to pay $43 million to settle a gender pay discrimination lawsuit, highlighting the ongoing ...
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Lacking job security, Filipino call center workers face AI threat
"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...
How to Write a Call Center Business Plan in 7 Steps
Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...