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ICMI's State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils "The State of the Contact Center in ...
Columbus serial entrepreneur deploys AI to finally make customer support better
A Columbus-area serial entrepreneur's AI startup makes a "quantum leap" to realize his technological vision built over ...
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...
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How AI is Transforming Call Centers and Customer Service in Unexpected Ways — And Why Operative Intelligence is Leading the Charge
Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...