The Fourth of July is a celebration for many, but in the burn unit at Community Regional Medical Center, it's one of the ...

About Cascais Traveling through Portugal is one of the top things that I recommend that anyone does if they are looking ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

Smartphones have come to dominate our consumer life, but in many businesses across the country, there’s still a strong case for that hard plastic handset.

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

In 2023, the Kansas City, Missouri, Police Department had nearly 20 open call taker positions. In 2025, the department said ...