"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...
Inquirer on MSN1d
How AI is changing call centers in the PhilippinesThe AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...
Rest of World on MSN7d
AI is making Philippine call center work more efficient, for better and worseAt his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through that many before lunchtime. He gets help from an AI “co-pilot,” an ...
The Manila Times on MSN3h
Experts tackle tech trends at TMT forumTECH experts gathered to discuss the trends of business process outsourcing (BPO) in the Philippines, the challenges the ...
India's BPO firms are currently riding the AI wave and they are turning potential disruption from the technology into ...
A worldwide data analytics and consumer credit report organisation has inked a strategic collaboration with One Point One Solutions Ltd., a company that specialises in both customer interaction and ...
The Philippines, hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry ...
THE Business Permit and Licensing Office (BPLO) will strictly monitor over 100 call centers and Business Process Outsourcing (BPO) companies through regular ins ...
Donald Trump’s 2024 US presidential victory raises concerns in Davao City's BPO industry, potentially impacting ...
As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides.
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