"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...

The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...

TECH experts gathered to discuss the trends of business process outsourcing (BPO) in the Philippines, the challenges the ...

NSAM consulted the directors of three IPAs in Central America and the Caribbean about their prospects for 2025.

A worldwide data analytics and consumer credit report organisation has inked a strategic collaboration with One Point One Solutions Ltd., a company that specialises in both customer interaction and ...

The Philippines, hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry ...

Nice NICE recently announced that Maxicare, a leading Health Maintenance Organization in the Philippines, has significantly ...

Surely, as most techies maybe aware of, robotic process automation (RPA) or, simply, robotics, is so prevalent nowadays in all sectors of the economy of the developed countries in the world.

SENATOR Christopher "Bong" Go extended aid to the graduates of the Technical Education and Skills Development Authority ...

PLDT’s wireless subsidiary, Smart Communications, Inc. (Smart), is upgrading the 5G experience for ordinary Filipinos through ...

We recently compiled a list of the 10 Best Up and Coming Stocks To Buy According to Analysts. In this article, we are going ...

In a commentary about the recently concluded presidential election in the US published in The Reporter, titled, “The New Trump Era”, Mr. Briceno said: “The push for a welfare state also played a part ...