The Philippines, hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry ...

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at ...

CRM platforms and VoIP systems go hand-in-hand. Find out more about this integration and what it can do for your business.

Mylene Cabalona has been taking calls for foreign companies from the Philippines since 2010, the same year when the country ...