"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...

TECH experts gathered to discuss the trends of business process outsourcing (BPO) in the Philippines, the challenges the ...

The Philippines, hailed as the world's call center capital, is at a crossroads as artificial intelligence threatens to disrupt its dominant BPO sector, which employs over 1.3 million people. Industry ...

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at ...

A trio of C-suite execs—recognized as Growth Agents by SAP—reveal how they’re leading their companies to new heights ...