After seven separate tech events, seven clear trends emerge in AI and communications technology, from CX to copilots to the challenge of differentiation.

The new feature uses AI to process tasks, provides insights, and makes changes using natural language interactions.

Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

This shift is significant because it marks a new role for AI in customer service. Instead of focusing solely on efficiency, companies are now using AI to enhance the quality of each interaction, ...

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

Grace: According to Slack’s Workforce Index survey, the top three low-value tasks consuming employee time are: unnecessary meetings, routine email management, and excessive paperwork/data entry. While ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.