Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...

Call center services are used in a variety of industries and differ in terms of their coverage, capabilities, and the additional services they provide. Coverage- Coverage categories include dedicated ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

This guide will walk you through everything you need to know about landing a work-from-home call center agent job, from setting up your workspace to navigating the application process. TechRepublic is ...

Maybe my expectations are too high. Shep Hyken, a customer service expert, has also researched call center fatigue. It shows that 32 percent of consumers admit to yelling at an agent, and 24 ...

Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

ICS.cx and CallCabinet are partnering to deliver top-notch customer experience, operational efficiency, and actionable ...