Hosted on MSN5mon
Their Boss Enforces Unreasonably Strict Metrics, So Call Center Employee Looks For A Smart Way To Improve Their Score
Basically the definition of a toxic boss. Looks like call centers have this reputation after all. Glad they’re out of their supervision now! Employees like this definitely deserve better.
Why Employee-Centered Workplaces Have Stronger Business Outcomes
Employee-centered workplaces thrive with an openness to listening, inclusive decision making, mutualistic working ...
Stars and Stripes5d
Biden officials end fight over $6.6B contract that became election-year battle
The Biden administration has dropped efforts to rebid a pricey contract to run the 1-800-MEDICARE call center and other ...
Impacts8d
Effective Feedback Examples for Call Center Coaching Success
Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...
How this Baltimore native unlocked career opportunities with JPMorganChase’s Virtual Call Center
Just over one year ago, JPMorganChase hired the first employees to staff its new Baltimore Virtual Call Center – a team of ...
Business Insider India2y
Amazon is reportedly encouraging their US call center employees to work from home indefinitely — so they can eventually close their offices
The tech giant is reportedly telling many of its US-based call center employees to work from home, according to a report Wednesday by Bloomberg News. Earlier this month, Amazon's CEO Andy Jassy ...