Employee-centered workplaces thrive with an openness to listening, inclusive decision making, mutualistic working ...

Basically the definition of a toxic boss. Looks like call centers have this reputation after all. Glad they’re out of their supervision now! Employees like this definitely deserve better.

How bad is call center agent burnout? I interviewed a manager of a small hospitality company recently, and he told me that half his employees quit within two weeks of completing their training.

The Biden administration has dropped efforts to rebid a pricey contract to run the 1-800-MEDICARE call center and other ...

Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...

Just over one year ago, JPMorganChase hired the first employees to staff its new Baltimore Virtual Call Center – a team of ...

The tech giant is reportedly telling many of its US-based call center employees to work from home, according to a report Wednesday by Bloomberg News. Earlier this month, Amazon's CEO Andy Jassy ...

Hsieh's guidance resulted in an obsession with pleasing the customer, and call center employees were encouraged to stay on the line for as long as necessary. Another one of Hsieh's tenets is to ...

Yash Raval was arraigned Monday in U.S. District Court in Youngstown on one count of money laundering accusing him of participating in a money laundering conspiracy that attempted to scam an elderly ...