GMA Network7h
Lacking job security, Filipino call center workers face AI threat
"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...
Inquirer on MSN1d
How AI is changing call centers in the Philippines
The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...
Rest of World on MSN7d
AI is making Philippine call center work more efficient, for better and worse
At his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through that many before lunchtime. He gets help from an AI “co-pilot,” an ...